Franz Klaviere, Hamburg

Guarantee

The sample of our five-year-guarantee given below will convince you:
we bestow on our instruments a five-year-guarantee, no matter wether they come ex factory or second hand. So our customers profit by the
common manufacturer's warranty of five years, if the instrument is a new one. An customers, who wish to buy one of our second hand instruments will profit in the same way from our special five-year-guarantee offer.

Before pouring your money down the drain by buying an 'antique' instrument, 80 or 90 years of age, with the so called "overdamper", build in pianos only up to the beginning of the 2oth century, and which is hardly tunable any more nowadays, you should rather ask us. From time to time we donate such 'antique' instruments and give them away for free, rather than to restore them, and which we would have to dispose of otherwise. So please feel free to inquire for an 'ancient' one if you feel like it.

Sample of certificate:


... On the piano / the grand piano type / build	:

I hereby issue on this instrument bought by Mr. / Ms.	:	(first name / surname)

date:	:	(month/day/year)

the following

5 Year Guarantee	:	1. on the firmness of the tuning pegs
	:	2. Funktionstüchtigkeit der Mechanik
	:	3. etwaige Bau oder Rohstoffehler

The retailer binds himself to correct or repair any faults concerning the above mentioned issues free of charge on the premises that the customer gives the retailer conceding the guarantee notice of any faults immidiately after he has detected them.

The guarantee does not enclose the folloing:

1.	Any faults based on regular abrasion; any signs of wear and tear or faults based on that.
2.	Any faults based on fire, accident, carelessnes, gross negligence, inappropriate repair, acts of nature beyond control or other reasons the retailer cannot made responsible for.
3.	The accomplishment of the surface [ Oberflächenausführung] and any faults of the sounding board caused by change of temperature and humidity.
4.	Faults caused by improper care and improper maintenance or by storage or usage of the instrument under any extreme conditions.
5.	Any faults on pianos that the customer has not paid the retail price or the rent.

The guarantee is valid only for the first customer. The guarantee expires in case of reselling the instrument to any other person or firm. The guarantee also expires if the piano is being repaired, mended or tuned by any other firm than Fa. Achim Franz, Klaviere & Flügel or persons acknowledged by Fa. Achim Franz, Klaviere & Flügel. Verbal agreements or contracts exceeding the given guarantee are null and void.

I recommend to have your instrument tuned twice every year, namely a) after the beginning of the heating period and b) after the e nd of the heating period.

Furthermore the piano or the grand piano should not be positioned close to a badly isolated outer wall and not at an opened window, and the instruments should not stand directly in a draft. Direct exposure to sunrays should be avoided too.

The ideal room temperature lies by about 20 degrees Celsius with a relative humidity between 45 and 55 percent.

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Hamburg, 2008 - Achim Franz